Public service
deserves better software.
We founded New Institution on a simple idea: a public service should be the easiest thing a resident ever does. Not the hardest.
The principles that shape every decision.
Human-centered, not process-centered
We start every service design from the resident journey — not from an org chart. Process is an implementation detail.
Instant by default, appealable by right
Services should complete in seconds. But when an automated decision affects your life, a human review is always one tap away.
Open in code, open in data, open in practice
We publish our code, our data, our audits, and our internal decision memos. Transparency compounds into trust.
Accountable as a matter of law
Our service-level commitments are legally binding. Miss them and residents receive automatic refunds — no forms, no paperwork.
A four-year, bipartisan rebuild.
The proposal
A cross-agency task force publishes the «New Institution» white paper — making the case for a resident-first rebuild.
Open pilot
14 services ported for 120,000 residents in three pilot regions. 94% resident satisfaction.
Legislation passes
The Digital Public Services Act passes with bipartisan support. Legal backing for automated SLA refunds.
National rollout
Full catalogue of 180+ services available nationally. The first fully AI-assisted, open-source public administration.
A small, senior team.
Full-time public servants. Open-published salaries. On record with every decision.
Dr. Naomi Ashton
Director, Service DesignFormer chief digital officer for the national tax authority.
Samir Al-Rashid
Chief AI OfficerLed frontier AI safety research at a national lab for 8 years.
Yuki Tanaka
Head of EngineeringBuilt open-source infrastructure platforms used by 40 governments.
Felicia Mendes
Director, Resident AdvocacyCivil-rights attorney with 14 years of public-interest work.
Work with us, or build on us.
We’re hiring. We’re open-source. And we publish all our RFCs publicly — comment, fork, contribute.