We respond within one business day
Get in touch.
We read every message.
The Civic Assistant handles most questions in seconds. For human support, press coverage, or partnership enquiries — write to us below.
Write to us
Send a message.
One business day response, guaranteed. For urgent service issues, please use the Escalation button inside your account.
Messages are encrypted in transit and at rest. We respond within 1 business day. Recipient: contact@new-institution.gov
Capital office
1300 Civic Boulevard · Level 8
Nationcastle, NC 10001
Open 9–5, Mon–Fri
Press & media
press@new-institution.gov
Embargoed briefings available for verified outlets.
Security researchers
security@new-institution.gov
Public bug-bounty programme. 72h acknowledgement.